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Common Questions

If you have a question about a City service or are looking to report a problem in your area, the best and fastest way to get a response is to call 311, or to submit a request through the 311 online portal:

If you wish to check the status of a Civil Service Exam, click the following link and then filter the data by your name or exam number: 

If you are seeking City records (documents, correspondence, etc.) and not data-specific requests please submit a FOIL request via Open Records:

If you have a question about your TLC license, you can get a fast answer by visiting TLC UP to see your license status and update documents at You can visit LARS to apply for a new license, renew a license, or handle a summons at You can email [email protected] with your TLC license number and a description of your issue. You can also call the TLC with the option of language translation. Find the phone number here: Please note that if you use the form below to contact the TLC about your license, it will take longer to get back to you.

The NYC Open Data team is committed to making City data available for anyone to access online. Due to limited team capacity we cannot accommodate requests to perform individual lookups or queries for single data points or records available in an Open Data dataset. For help on doing this yourself, visit

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